Privacy Policy – HFX Clinic
Last Updated: October 2025
Welcome to HFX Clinic (“we,” “our,” or “us”).
Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
By using our website or booking our services, you agree to this Privacy Policy.
1. Who We Are
Business Name: HFX Clinic
Address: 103, New Rajdhani Enclave, Preet Vihar, Delhi, 110092
Email: care@hfxclinic.com
Phone: +91-9911165522
Website: www.hfxclinic.com
HFX Clinic is a professional hair treatment and care clinic offering services such as hair transplant, PRP/GFC therapy, and hair restoration consultation.
2. Information We Collect
We collect information to provide better service and ensure a smooth experience. The information may include:
Personal details: Name, email address, phone number, and age
Health-related information: Hair/scalp condition, previous treatment history (if shared)
Payment information: Billing details or transaction records (processed through secure gateways)
Media: Photos or videos shared for consultation or progress tracking
Technical data: Browser type, IP address, and cookies for analytics
3. How We Use Your Information
We use your data to:
Schedule and manage appointments
Provide personalized hair consultations and treatments
Process payments securely
Send appointment reminders, updates, or promotional offers (only with your consent)
Improve website performance and user experience
Maintain treatment and customer records
We never sell or trade your personal data with third parties.
4. Data Protection & Security
We implement strict security measures to safeguard your information, including encryption, secure payment systems, and limited staff access.
All medical and personal records are stored in protected systems accessible only by authorized personnel.
5. Information Sharing
We only share data when necessary and with trusted third parties, such as:
Payment gateways for online transactions
CRM or communication tools for appointment management
Legal or regulatory authorities, when required by law
All third-party partners follow strict confidentiality agreements and data protection standards.
6. Cookies & Analytics
Our website uses cookies and analytics tools (like Google Analytics or Meta Pixel) to understand visitor behavior and improve performance.
Cookies do not collect personally identifiable data.
You can disable cookies anytime through your browser settings.
7. Marketing Communication
With your consent, we may contact you through email, SMS, or WhatsApp for updates, promotions, and special offers.
You can unsubscribe anytime by clicking “unsubscribe” in messages or emailing care@hfxclinic.com.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate data
Ask for deletion of your data (subject to medical/legal requirements)
Withdraw consent for marketing messages anytime
To exercise these rights, contact care@hfxclinic.com.
9. Data Retention
We retain your information only as long as necessary for treatment, record-keeping, and legal compliance. Once no longer required, your data is securely deleted.
10. Children’s Privacy
Our website and services are intended for users 18 years and older. We do not knowingly collect personal information from minors.
11. Disclaimer
All treatments provided by HFX Clinic are performed by qualified professionals.
Results may vary depending on individual health conditions and compliance with post-treatment care.
12. Updates to This Policy
We may update this Privacy Policy occasionally to reflect legal or business changes.
Updates will be posted on this page with the revised “Last Updated” date.
13. Contact Us
For any questions or concerns about this Privacy Policy, contact:
📍 HFX Clinic
103, New Rajdhani Enclave, Preet Vihar, Delhi, 110092
📞 +91-9911165522
📧 care@hfxclinic.com